Remote Work, Employee Well-Being and Organisational Productivity: An Empirical Mixed-Methods Study of Selected Organisations in the Federal Capital Territory, Nigeria

Remote and hybrid work have become increasingly important features of contemporary organisational practice, creating opportunities for flexibility and productivity while generating new challenges for employee well-being, work – life boundaries and social connectedness. This study examined the relationship between remote work, employee well-being and organisational productivity among employees in selected organisations in the Federal Capital Territory (FCT), Abuja, Nigeria. The study was situated within Abuja’s diverse organisational environment, comprising telecommunications and technology organisations, international development institutions, multilateral organisations, public-sector institutions and private enterprises. Organisations such as MTN Nigeria, the United Nations Development Programme (UNDP) Nigeria and the World Bank Nigeria Country Office provides relevant examples of digitally enabled and flexible-work environments within the FCT. A sequential explanatory mixed-method design was adopted. The quantitative phase involved 240 employees, while qualitative data were obtained from 15 employees and managers with experience of remote or hybrid work. Quantitative data were analysed using frequencies, percentages, means, standard deviations, Pearson products – moment correlation and multiple regression, while qualitative data were analysed thematically. Findings indicated positive relationships between remote-work practices and employee well-being and between employee well-being and organisational productivity. Remote-work flexibility, work autonomy, digital communication and employee well-being positively predicted productivity, whereas work – family interference exerted a negative influence. Qualitative findings identified flexibility, autonomy and reduced commuting as major benefits, while unreliable electricity, internet connectivity, blurred work – life boundaries and social isolation were identified as important challenges. The study concludes that remote work can enhance employee well-being and organisational productivity when supported by effective leadership, reliable digital infrastructure, clear performance expectations and employee-centred well-being policies.

Keywords: Remote Work, Employee Well-Being, Organisational Productivity, Hybrid Work, Work – Life Balance, Digital Work, Nigeria.

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