HUMAN RESOURCES MANAGEMENT PRACTICES AND EMPLOYEE ENGAGEMENT OF INSURANCE FIRMS IN SOUTH-SOUTH NIGERIA

This study investigated the correlation between human resource management (HRM) practices and employee engagement among insurance companies in South-South Nigeria. The study specifically examined the impact of recruiting and selection, training and development, remuneration and reward systems, performance management, and employee participation on employee engagement. The research utilised a descriptive survey design, focusing on 300 employees from chosen insurance companies, yielding 280 valid replies. Data were examined via descriptive statistics and regression analysis. Research indicates that HRM practices significantly enhance employee engagement, with training and development, as well as employee participation, identified as the most potent factors. Recruitment and selection, salary and rewards, and performance management are key contributors; nonetheless, enhancements are necessary in benefits satisfaction, appraisal transparency, and decision-making clarity. The research concludes that strategically executed HRM strategies improve employee competence, motivation, and commitment, hence enhancing engagement and organisational performance. It advises insurance companies to emphasise ongoing training, transparent hiring and evaluation procedures, competitive remuneration, and participatory decision-making to enhance employee engagement and overall productivity. 

Keywords: Human Resource Management, Employee Engagement, Insurance Firms, Training, Compensation, Participation.

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